Order Modifications: Orders can be modified only if the order status is "New" and unpaid.
Order Cancellations: Orders can be cancelled only if the order status is "In Processing".
Post-Processing: Orders cannot be cancelled or modified (by adding or removing items) once they have been prepared.
Returns and Exchanges
Final Sale: Due to the personal nature and sensitivity of the product, customers are not entitled to return or exchange any item after receiving it under any circumstances.
Defects & Errors: In the event of a manufacturing defect or an error in the order contents, we are happy to assist you. Please contact us via our official phone number or email, providing your order number along with a clear photo of the issue. A replacement/compensation order will be issued after verifying the error or defect. The store will cover all shipping costs, and the customer may keep the original item.
Time Limit: No compensation requests will be accepted after 7 days from the date of order receipt.
Third-Party Purchases: Products purchased from retailers other than our official website or mobile app are not eligible for compensation through us; the respective point of sale is responsible for compensating the customer for any errors.
Refunds
Cancelled Orders ("In Processing"): If a paid order is cancelled while its status is "In Processing," the amount will be automatically refunded within 20 business days(Note: Original text specifies 20 business days) to the same bank account used for payment.
Cancelled Orders ("Fulfilled"): If a paid order is cancelled after its status becomes "Fulfilled," all shipping costs (delivery and return fees) will be deducted from the total amount. The remaining balance will be automatically refunded within 20 business days(Note: Original text specifies 20 business days) to the same bank account used for payment.
Customs Duties for International Shipments (Outside Saudi Arabia)
Orders shipped outside the Kingdom of Saudi Arabia may be subject to customs duties imposed by the destination country's customs authority. The customer is fully responsible for paying all additional customs fees.
If the customer fails or refuses to pay these duties, the shipment will be returned to the store, the order will be cancelled, and all shipping costs will be deducted from the total amount prior to refunding the customer.
General Notes:
The refund policy is subject to all the terms and conditions outlined above.
Confirming an order constitutes the customer's full agreement to all store Terms and Conditions.
